Refund policy

Refund policy

REFUND POLICY


VendoTo.com


Last Updated: May 14, 2025


At VendoTo.com, customer satisfaction is our priority. This Refund Policy explains how we handle returns, refunds, and exchanges.

1. ELIGIBILITY FOR RETURNS


To be eligible for a return, the item must meet all of the following conditions:

  • Must be returned within 14 days of delivery

  • Must be unused, undamaged, and in its original packaging

  • Must include proof of purchase (order number or invoice)


Items that do not meet these conditions may be rejected for a refund.

2. NON-RETURNABLE ITEMS


Certain types of items are non-returnable:

  • Gift cards or downloadable software

  • Perishable goods (e.g., food, flowers)

  • Custom or personalized items

  • Final sale or clearance items

3. PROCESSING A RETURN


If your item meets the eligibility criteria:

  1. Request a return authorization from our support system.

  2. Send the item to the return address provided.

  3. Once received and inspected, we’ll notify you of the approval or rejection of your refund.


Approved refunds will be processed to your original payment method within 5–10 business days.

4. EXCHANGES


We only replace items if they are defective or damaged. If you need to exchange an item for the same product, you must contact us first for instructions.

5. SHIPPING COSTS

  • Original shipping costs are non-refundable.

  • Return shipping is the customer’s responsibility unless the product was received defective or incorrect.

6. LATE OR MISSING REFUNDS


If you haven’t received a refund yet:

  • Check your bank or credit card account again.

  • Contact your payment provider; it may take time before the refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, reach out to our support team.

7. CANCELLATION POLICY


Orders can be canceled within 12 hours of placement as long as they haven’t shipped yet. Once an order is shipped, it must follow the return process.