Return policy

Return policy

RETURN POLICY


VendoTo.com


Last Updated: May 14, 2025


We want you to be fully satisfied with your purchase from VendoTo.com. Please review our return policy below to understand how we handle returns and exchanges.

1. RETURN WINDOW


You may request a return within 14 days of receiving your item.


To be eligible for a return, the item must be:

  • Unused and in the same condition you received it

  • In the original packaging

  • Accompanied by a receipt or proof of purchase


Items returned after 14 days may not be accepted.

2. NON-RETURNABLE ITEMS


We do not accept returns for:

  • Downloadable or digital products

  • Gift cards

  • Health and hygiene products (e.g., opened cosmetics, personal care items)

  • Custom or personalized items

  • Items marked as “Final Sale” or “Clearance”

3. RETURN PROCESS


To complete a return:

  1. Submit a return request through your account or order page.

  2. Wait for return instructions and address confirmation.

  3. Ship the product back to us using a trackable method.


Once received, your return will be inspected. If approved, your refund or exchange will be processed.

4. REFUNDS


If your return is approved:

  • A refund will be issued to your original method of payment.

  • Processing time may take 5–10 business days depending on your bank.


Shipping fees are non-refundable, unless the return is due to a mistake or defect on our part.

5. EXCHANGES


We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please request an exchange in your return request.

6. RETURN SHIPPING


Unless the item is defective or incorrect:

  • You will be responsible for paying the return shipping costs.

  • We recommend using a trackable shipping service.

7. QUESTIONS


If you have any questions about your return, you can reach out through our support system.