Return Policy
We accept returns under the following conditions to ensure a fair and transparent process for all customers.
1. Return Window
You may request a return within 30 days of receiving your order.
2. Condition of Items
Items must be unused, in their original packaging, and in the same condition you received them, unless the item arrived defective or damaged.
3. How to Start a Return
Contact our support team with your order number and reason for the return. We will provide instructions on how to proceed.
4. Return Shipping
If the return is due to our error (wrong item, defective product), we will cover return shipping costs. For other returns, the customer may be responsible for return shipping costs.
5. Exceptions
Certain items, such as personal care products or customized items, may not be eligible for return for hygiene or customization reasons.
6. Contact
For questions about returns, please contact us through our Contact page.
